Submitting the order form or a quote request is a request, not a confirmed order. We'll reply within 1–2 business days with pricing and next steps. Quotes are valid for 14 days because garment prices and availability change.

• A 50% non-refundable deposit is required before garments are ordered or any work begins.
• The remaining balance is due when your order is ready, before it's released, shipped, or delivered.
• We accept card (secure Shopify payment link), cash, or check. Returned checks are subject to a $35 fee, and future orders will require card or cash.
• Washington sales tax is added where required.

• Standard: 7–10 business days. No extra charge.
• Rush: 4–6 business days. Adds 25% to the order total (minimum $25).
• Express: 2–3 business days. Adds 50% to the order total (minimum $50). Limited quantities.

Turnaround starts once all three are done: your proof is approved, your deposit is paid, and all garments are in hand. Ordering new garments usually adds 3–5 business days. Business days are Monday–Friday, excluding holidays.

Rush and Express depend on availability and must be confirmed by us in writing before a rush fee is charged. Rush fees are non-refundable once production begins. Delays caused by late proof approval, artwork changes, or garment supplier backorders may push back your date.

• Every order gets a digital proof showing the design, size, thread colors, and placement. Nothing is stitched until you approve it in writing (a reply by email or text is fine).
• Please check spelling, names, colors, and placement carefully. Once approved, you're responsible for any errors in the proof.
• The first round of proof changes is included. Additional rounds or major redesigns may be billed at $25 each.
• New logos are converted to a stitch file ("digitizing"). A one-time digitizing fee may apply and will be listed on your quote; repeat orders of the same design don't pay it again.
• Embroidery colors are matched as closely as possible to thread colors and may look slightly different from screens or printed logos.

By placing an order, you confirm that you own or have permission to use every logo, name, image, and design you send. We don't reproduce trademarked or copyrighted designs (such as sports teams, brands, or characters) without written permission from the owner, and we may decline any design at our discretion — including anything offensive or hateful. You agree to cover any claims or costs that come from artwork you provide.

• We're happy to embroider items you bring us. Please include one or two extras when possible.
• Embroidery permanently pierces fabric, and some items (thin, stretchy, performance, vintage, or very thick fabrics) carry extra risk. We take great care, but we aren't responsible for damage to customer-supplied items beyond the cost of embroidery on that item.
• Items should be new, clean, and free of odor, pet hair, or smoke. We may decline items we can't stitch safely.

• Changes are free until you approve the proof. After approval, changes may delay your order and add charges.
• You may cancel before garments are ordered and receive a refund of your deposit minus any digitizing or design work already done.
• Once garments are ordered or stitching has started, the order can't be cancelled and the deposit is non-refundable.

Because every item is custom made, we can't accept returns or exchanges for sizing, color choice, or change of mind. Please check sizes before ordering — we're glad to help.

If we make a mistake that doesn't match your approved proof, or an item has a stitching defect, let us know within 7 days of pickup or delivery and before the item is washed or worn. We'll repair, re-make, or refund the affected items at our choice.

• Pickup is by appointment. We'll share pickup details once your order is ready and paid in full.
• Local delivery around greater Seattle and shipping are available for an added fee listed on your invoice.
• Once an order is handed to the carrier, delivery times are up to the carrier. We're not responsible for packages lost or stolen after confirmed delivery, but we'll help file a claim.
• Orders not picked up within 30 days of the ready notice may incur a $10/week storage fee. After 60 days, unclaimed orders are forfeited and the deposit is kept.

We love sharing our work. We may photograph finished items for our website and social media. If you'd rather we didn't show your order or logo, just tell us when you order — we'll always respect that.

We only use your contact details to handle your order and won't sell or share them. Card payments are processed securely by Shopify; we never see or store your full card number.